CROSS-FUNCTIONAL EDM: MORE THAN A PROMISE, A REALITY THANKS TO INETUM’S BUSINESS DOCUMENT SOLUTION
In the midst of the digital transition, organizations in all sectors have overhauled their working methods in recent years. The health crisis, in particular, has highlighted the need to break down information silos in order to streamline exchanges and converge different business tools. Marie-Noëlle Vannier and Pierre Schuhl from Inetum’s Business Document division, the all-in-one platform combining CCM, EDM, ECM and document process automation, decipher trends and share best practices.
In a context of professional hybridization and customer relations, electronic document management and document-based exchanges have never been so important. Our customers have become increasingly aware of the importance of EDM in their relationships with employees and customers alike. One of our customers, for example, informed us that, at the start of the health crisis, their business would have virtually ground to a halt had it not been for our EDM solution, as all employees were obliged to telework,” observes Pierre Schuhl, Director of Product Management Business Document at Inetum.
Far from being an exception, this use case highlights the growing awareness among organizations of the benefits of EDM, which facilitates remote working for employees and helps meet the needs of end customers. It also shows the willingness of users to go further and faster in the transformation this implies.
A SOLUTION THAT GROWS WITH ITS USERS
Created from 2 EDM and CCM solutions, Business Document, the content management platform, makes it possible to control all document flows, from capture to document output, via the editing, approval and electronic signature stages, all via a single digital environment. The Business Document platform is thus able to cover the entire document lifecycle, based on customer case studies.
Still deployable on-premise, the platform meets the growing expectations of the cloud, whose advantages (availability, security, etc.) have already seduced many players. In addition, the Business Document platform covers the interoperabilitý needs well known to businesses, being able to integrate into both back-end and front-office applications. To achieve this, significant work has been carried out around APIsation, so that the solution interconnects with all service providers, from document capture to electronic signature.
AN ANSWER TO EVERY NEED
With its many gateways to other business applications, the Business Document platform helps to streamline document processes, and bases its value proposition on 4 pillars:
- Data capture and retrieval ;
- `Preservation, in the short or medium term, with all the constraints that this entails (in particular, the probative value of archives);
- Creation (outgoing communication, multi-channel, communication production);
Collaboration, throughout the document life cycle. “You need a high-performance tool to implement an EDM or CCM project, but that won’t do everything. Understanding a customer’s business and challenges, adapting to them and being able to respond are just as important,” adds Marie-Noëlle Vannier, Business Document Pre-Sales Consultant at Inetum Software. “As part of a large group, we remain close to our customers, offering them the support they need to make their projects a success,” she concludes.
