Activity area
Services
In this context, mastering customer relations is a strategic challenge, enabling us to offer a fluid, real-time digital experience for existing services, and to support new, innovative offerings.
The Business Document platform supports you in implementing this digital dialogue and managing your document processes.
Modern, personalized communication in every medium
Thanks to the Business Document platform and its CCM – EDM solutions, your customers can access documents and forms from any device at any time: membership or subscription forms, welcome letters, e-mail newsletters, online contracts, invoices, connected consumption statements, etc…
You provide your customers with up-to-date, personalized information adapted to each type of media: simple mail,
concise, targeted emails or rich, dynamic web pages integrated into your portals. You maximize the impact of your communication.
Digitalize your document management processes
Integrated with your business applications, the Business Document platform is the ideal solution for digitizing and streamlining document exchanges between different parties: contracts, subscriptions, customer follow-up and complaint handling, HR documents, temporary worker contract management, etc.
You can enhance the quality of your customer relations by offering a multi-channel dialogue, accessible and available at all times via :
- your portals, mobile applications and contractual documents sent by e-mail
- rapid, secure validation processes, including electronic signatures.
Whether multi-language or multi-brand, you can manage your documents cross-functionally and respond effectively and in a controlled way to
your customers’ and partners’ expectations.
Boost business relationship processes
At any time, all parties can consult their activity reports, monitor the progress of their contracts, reschedule tasks that are falling behind schedule, and adjust the priorities of processes underway.
Validation processes are facilitated by the automatic exchange of approval documents directly generated by changes in the status of ongoing tasks.
The integration of an electronic signature mechanism enables partners to formalize exchanges and make them available in a format that can be used in court in the event of disputes or challenges.
Secure your customers’ data
Through the management of customer profiles associated with documents, archiving and retention rules are applied, helping you to have a clear vision in terms of RGPD compliance.
Contract or subscription templates are updated centrally by your desktop publishing teams or business designers.
Support innovative approaches
Like the GAFAMs or more recent players such as Netflix and Uber, all players in the Services sector rely heavily on the capture, analysis and processing of user data as elements of competition and differentiation.
The Business Document platform helps you deploy this strategy by processing and managing the data conveyed by all your documents and document management processes, from end to end.
